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Improving the experience for home security
COMPANY
Samsung
PRODUCT
SmartThings
Year
2023
My Role
UX designer
What are the main challenges?
Scenario
complexity
The scenarios change from home to workplace, and services involves multiple users.
Large
amount
of data
The devices detects large amount of data, which makes it tricky for analysis.
Unorganized
information
Different devices store data in different place, which decrease the accesbility of information.
What are the main functions of home security?
Control
Activate/pause the home camera or switch angles
Monitor
Access realtime camera view or the recorded clips
Warning
Push alarm notifications when emergency detected
Home security, as an important service in SmartThings’ IoT smart home system, provides main features including: controlling, monitoring and warning. As the hardwares like cameras and door locks keeps evolving and capturing more data, users are overwhelmed by extensive scattered data from different devices.
When I joined Samsung SmartThings team as a UX design intern in Jan 2024, I was responsible for improving this feature together with 2 other teammates. During the internship, I defined the problems by conducting competitor analysis, and then delivered solutions with wireframes and hi-fi interfaces.
By utilizing AI power in data analysis, we improved user’s data management experiences to better meet user needs and deliver added value.
UX research
To solve these problems, I analyzed how SmartThings structures the feature, and how other competitor products structure the feature. Then I drew insights from the research and defined the improvement directions.